FAQ

Frequently Asked Questions

At Jones Exclusive, we provide an easy self check-in service. Before arrival, guests receive a text with a 4-digit code, which they use to open a keysafe and access the key.

In the unlikely event of damage, Airbnb and Booking.com offer insurance coverage up to £1 million.

Guests will be provided with all the check-in details needed to easily access the property via an email and text message. However, we understand that problems happen, and we will be on hand 24/7 to help walk them through it.

Every property is unique, with factors like location, property type, number of bedrooms, and available amenities playing a significant role. However, most of our clients experience a turnover increase of 2-3 times the long-term rental rate.

Most of our guests are nearby workers and tourists, but bookings come for a variety of reasons. Whether it’s a stopover on a long drive, a romantic getaway for couples, attending local events, or visiting family, our services cater to a wide range of needs.

Offering more amenities results in better reviews, which enables us to charge higher nightly rates. While the Elite service requires a slightly higher investment, it ultimately generates greater returns for our clients. At Jones Exclusive, we believe that money isn’t everything; our priority is delivering an exceptional, exclusive experience to both our valued clients and their guests.

No problem! Just let us know and we will block out the dates needed.

Typically, our guests stay for a few days.

As you can appreciate, services like professional photography, maintenance, and cleaning are outsourced, which may involve some costs. However, we view these not as “additional costs,” but as investments in the long-term success and value of your property.

YES! Our competitive marketing strategies ensure bookings throughout the winter period. Although you may see a slight decrease in profits, when averaged out over a 12 month period you will notice a huge increase in revenue compared to the long-term rental rate.

At Jones Exclusive, we prioritise quality over quantity. Unlike other management companies that outsource advertising to platforms like “Travelnest” or “Guesty” and spread listings across 40+ sites, we focus strategically on Airbnb and Booking.com. These two platforms account for 90% of bookings, with the rest coming from direct bookings. This approach allows us to achieve an average occupancy rate of 85%, higher than our competitors. Why waste time and resources advertising elsewhere when our results speak for themselves?

At Jones Exclusive, as proud Superhosts, we leverage our expertise to ensure that once your property goes live, you can typically expect bookings within one week—depending on the property. Get ready for an exciting start to maximising your income!

Airbnb defines Superhosts as “the top-rated, most experienced hosts on Airbnb, committed to providing you with outstanding hospitality.” Superhosts like Jones Exclusive enjoy greater visibility, can charge higher nightly rates, and consistently receive better reviews.

YES! For mutual protection, we have a signed agreement outlining both parties’ rights and responsibilities. You can also learn more about our commitment to trust, care, and transparency on our “About Us” page.